Terms of Service

DinnerSolved operates a pickup-first marketplace platform that connects customers with independent local kitchens offering preordered family-sized meals for pickup at specified times. DinnerSolved is not a restaurant, delivery service, or food producer.

Important: DinnerSolved is the seller of record for all meal sales made through the Service. When you place an order through DinnerSolved, you are purchasing the meal from DinnerSolved, and DinnerSolved is responsible for the customer-facing aspects of the transaction, including collection and remittance of applicable taxes. The independent kitchen prepares the meal as a wholesale supplier to DinnerSolved.

You must be at least 18 years of age to use the Service. By creating an account, you represent and warrant that you are 18 or older and legally capable of entering into a binding contract.

You agree to provide accurate, current, and complete information when creating your account and to keep this information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized use of your account.

You may not create more than one account per person or transfer your account to another person.

The Service allows you to browse available meals from participating kitchens and place orders for pickup at specified times. When you place an order, you agree to pay the total amount displayed at checkout, including the meal price, applicable Ontario HST (13%), and any other applicable fees.

Payment is processed through Stripe, our payment processor. By providing payment information, you authorize DinnerSolved (through Stripe) to charge the applicable amount to your chosen payment method.

Orders are confirmed when you receive an order confirmation via email or in the Service. All orders are subject to acceptance by DinnerSolved and the participating kitchen.

Promotional codes, discounts, or credits offered by DinnerSolved are subject to any additional terms stated at the time they are offered. HST is calculated on the discounted amount, in accordance with Canada Revenue Agency guidance on non-reimbursable promotional discounts.

All orders are for pickup at the kitchen's specified pickup location during the designated pickup window shown at the time of ordering. Delivery is not available through the Service.

You are responsible for arriving at the pickup location during the specified pickup window and presenting your pickup code to the kitchen. If you fail to arrive during the pickup window, the kitchen may not be able to hold your order beyond the window.

No-Show Policy: If you place an order and fail to pick it up during the designated pickup window without cancelling in accordance with Section 5, your order will not be refunded. The kitchen has already prepared the meal and is entitled to payment.

You may cancel your order at any time before the applicable Order Cutoff Time displayed at the time of ordering. Cancellations made before Order Cutoff will receive a full refund to your original payment method.

Cancellations made after the Order Cutoff Time are not eligible for refund, as the kitchen will have already begun preparing your meal.

If you experience a genuine quality issue with your order, please contact us at chris@dinnersolved.ca within 24 hours of your pickup time with details and, where possible, photographs. DinnerSolved will review each request in good faith and issue refunds or credits at our discretion where appropriate.

Chargebacks: Before initiating a chargeback with your card issuer, please contact us so we can attempt to resolve the issue directly. Chargebacks filed without prior good-faith contact may result in suspension of your account.

This section is important. Please read it carefully.

Kitchens participating in the Service provide allergen and ingredient information to DinnerSolved, which DinnerSolved displays through the Service. DinnerSolved does not independently prepare, inspect, or verify the food, ingredients, or allergen information provided by kitchens, and does not warrant the accuracy or completeness of any such information.

You are responsible for reviewing all allergen and ingredient information before placing an order. If you have a food allergy, intolerance, or dietary restriction, you must exercise your own judgment about whether a particular meal is safe for you to consume.

For meals containing certain higher-risk allergens (including peanuts, tree nuts, sesame, shellfish, crustaceans, fish, and eggs), the Service requires you to expressly acknowledge the presence of the allergen at checkout before your order can be placed. This acknowledgment is a condition of using the Service to order such meals and is recorded for our audit purposes.

Cross-contamination is possible in shared kitchen environments. If you have a severe allergy that could cause anaphylaxis or another serious reaction, you should carefully consider whether ordering from a shared kitchen is appropriate for you.

DinnerSolved is not liable for allergic reactions or other adverse health effects arising from your consumption of meals ordered through the Service, provided that DinnerSolved has displayed the allergen information as provided by the kitchen and you have proceeded to place the order.

You agree not to:

Use the Service in a way that violates any applicable law, regulation, or third-party right;

Reseller or commercially redistribute meals ordered through the Service without our written consent;

Use automated systems, bots, or scripts to place orders, scrape data, or interact with the Service;

Provide false or misleading information, including false allergen or dietary information;

Attempt to circumvent, disable, or interfere with security or access controls of the Service;

Misuse promotional codes, credits, or referral programs;

Harass, threaten, or otherwise mistreat kitchen staff, delivery personnel, other users, or DinnerSolved personnel;

Use the Service for any fraudulent or unauthorized purpose.

Violation of these prohibitions may result in immediate suspension or termination of your account without notice.

The Service, including all associated software, content, designs, trademarks, and branding, is owned by DinnerSolved and its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose.

Kitchen brand names, logos, menus, and other kitchen-specific content are the intellectual property of the respective kitchens and are used by DinnerSolved under licence from the kitchens.

If you submit reviews, feedback, photographs, or other content through the Service, you retain ownership of that content but grant DinnerSolved a non-exclusive, worldwide, royalty-free licence to use, display, and promote that content in connection with the Service and DinnerSolved's marketing.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. DINNERSOLVED DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, DinnerSolved does not warrant that the Service will be uninterrupted, error-free, or completely secure. DinnerSolved does not warrant the quality, safety, or suitability of any meal prepared by an independent kitchen, though DinnerSolved undertakes to work only with kitchens that satisfy DinnerSolved's onboarding standards.

To the maximum extent permitted by applicable law, DinnerSolved's total aggregate liability to you arising out of or in connection with these Terms or your use of the Service is limited to the greater of (a) the amount you paid to DinnerSolved in the 30 days preceding the event giving rise to the claim, or (b) fifty Canadian dollars ($50 CAD).

DinnerSolved is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or business opportunities, even if DinnerSolved has been advised of the possibility of such damages.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for gross negligence or wilful misconduct.

You agree to defend, indemnify, and hold harmless DinnerSolved and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) your provision of inaccurate information, including inaccurate allergen or dietary information.

By creating an account, you consent to receive transactional communications from DinnerSolved related to your account and orders, including order confirmations, pickup reminders, receipts, and service updates. These communications are necessary for the operation of the Service.

With your separate opt-in consent, DinnerSolved may send you marketing communications, including newsletters, promotional offers, and information about new kitchens and features. You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us.

All electronic communications are sent in accordance with Canada's Anti-Spam Legislation (CASL).

DinnerSolved may modify these Terms from time to time. If we make material changes, we will notify you by email and/or through a notice in the Service before the changes become effective. Your continued use of the Service after the effective date of any modified Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

You may terminate your account at any time by contacting us at chris@dinnersolved.ca or through the account settings in the Service.

DinnerSolved may suspend or terminate your account or access to the Service at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or harmful conduct, or if we cease to offer the Service in your area.

Termination does not affect (a) accrued rights, (b) obligations to pay outstanding amounts, or (c) provisions of these Terms that by their nature survive termination, including sections on intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

These Terms and your use of the Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of laws principles.

Any dispute arising out of or in connection with these Terms will be resolved as follows: (a) the parties will first attempt to resolve the dispute through good-faith discussion for at least 30 days; (b) if the dispute cannot be resolved through discussion, either party may commence proceedings in the courts of Ontario located in the Region of Waterloo, and each party consents to the exclusive jurisdiction of those courts.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and DinnerSolved regarding the Service and supersede all prior agreements.

Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver: No waiver of any provision of these Terms will be effective unless in writing and signed by DinnerSolved. Failure to enforce a provision does not constitute waiver.

Assignment: You may not assign or transfer these Terms without our prior written consent. DinnerSolved may assign these Terms to a successor in connection with a corporate transaction or reorganization.

If you have questions about these Terms or the Service, please contact us:

Dinner Solved Limited

Kitchener-Waterloo, Ontario

Email: chris@dinnersolved.ca

Website: dinnersolved.ca

HST/GST Registration Number: 792416976 RT0001